*The Chinese New Year holiday time is from 2023.1.15 to 2023.1.29.
Due to the approaching of the Chinese New Year holiday, some orders will be suspended from January 13, 2023. Shipping resumes for all orders on January 30, 2023.
Returns
For order returns or other abnormal issues, please contact the after-sales customer service via email (services@cosplayclan.com).
Our policy is for 7 days. If 7 days have passed after you received the product, we will not be able to provide you with a refund or exchange.
To qualify for returns
-The product is damaged due to our error and cannot be used;
-The package was not received because of logistics;
-Must be unused and in the same condition as the item received. It must also be in its original packaging.
-In order to complete your return, we need a receipt or proof of purchase.
* Note: Customized products do not support refunds/returns.
* Please do not return your purchase to the manufacturer.
In some cases, no or only partial refund
-Products with visible signs of use.
-Custom products are not refundable/refundable
- After the wig is completely disassembled/try-on, the return is not supported
-Any non-original condition, damaged or missing parts due to our mistakes
-Any item returned within 7 days of delivery, you need to pay the shipping cost yourself, and Cosplay Clan will charge a handling fee equal to 20% of the product price
-Any item return and exchange within 7 days after delivery, the buyer will be responsible for the round-trip freight.
-Caused by the customer, such as: inappropriate size, the product is not wanted during transportation. . . Wait, the buyer shall bear the customs duties incurred when the buyer returns/replaces the product.
* Note: Customized products do not support refunds/returns.
*We will not refund any orders that the buyer innocently rejected due to the buyer's reasons. And the related costs incurred need to be borne by the buyer
Refund
After receiving and checking your return, we will send you an email informing you that we have received the return. We will also notify you to approve or reject the refund.
If you are approved, your refund will be processed and the credit line will be automatically applied to your credit card or original payment method within a certain number of days.
Refund expired or lost
If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, which may take some time to officially issue the refund.
Next, please contact your bank. Refunds usually require some processing time.
If you have completed all the steps and have not received a refund, please contact us at services@cosplayclan.com.
Communicate with
We only send items to services@cosplayclan.com if the item is defective or damaged
Transport
To return, you should mail the product to:
Our return address is,
Name: Yahui Liu
Country: China
Province: Zhejiang Province
City: Hangzhou
Address: Room 911, Building 12, No. 59, Shixiang Road,
Gongshu District
Post Code: 310000
Tel: +86 17366656162
E-mail: services@cosplayclan.com
(After you send the package, please tell us the tracking number.)
You will be responsible for paying your own shipping costs for returned items. Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from your refund.
Depending on where you live, the time it takes for the products you exchange to arrive may vary.
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